Contact Us

Need help with a failed public download link, a browser issue, a copyright question, or a business inquiry? This page is the main support hub for TikGo.

What to contact us about

You can reach out for:

• failed public downloads on /, /douyin, /facebook, /instagram, or /x
• missing file options, missing audio, or unexpected results
• copyright or DMCA questions
• privacy and policy questions
• bug reports, feedback, or partnership inquiries

What to include for faster help

When relevant, please include:

• the TikGo page you used
• the public post URL you tried
• your device and browser
• whether TikGo was opened inside an in-app browser
• what you expected to happen
• what actually happened, including any error message
• a screenshot or short screen recording if it helps explain the issue

If the problem is platform-specific, mention that too. For example:

• Facebook reel or fb.watch link
• Instagram reel, photo post, or carousel
• X or twitter.com status link
• TikTok or Douyin short link

Response expectations

We review requests as quickly as possible. Complex technical, copyright, abuse, or provider-side cases may still take longer.

If you want the fastest path to a useful reply, send the public URL and enough device/browser detail for us to reproduce the issue.

Best channel by request type

Request type	Best starting point	What helps most
Failed public download	Email, Telegram, or the form below	Public URL, device, browser, screenshot
Copyright / DMCA	Email	Ownership details, URLs, evidence
Privacy or policy question	Email or form	Clear question and page URL
Business / partnership	Email	Your company, request, and context
Quick bug report	Telegram or form	Short description plus screenshot

Before you message us

You may find the answer faster on these pages:

• /how-it-works for workflow and technical limits
• /privacy-policy for data handling
• /dmca for copyright reporting
• /editorial-ai-policy for content governance
• /terms for service-use rules

Contact methods

• Email: [email protected]
• Telegram: @tikgo_me
• Messenger: https://m.me/tikgo.me

If you prefer, use the embedded form below and include as much detail as you can.